7 Tips for Great Customer Service
- 6th July 2017
- Posted by: HR In Flow
- Category: HRIF Blog
Good customer service is having a thorough knowledge to help customers to the best of your ability and with efficiency. It is treating your customers with a friendly and helpful attitude. It is one of the things that can make your business stand out from the crowd.
Become an expert
You are the person the customer is coming to with an issue and they expect you to have the answer. Listen when new things are explained. Know your role within the company in depth and know the company in depth. Spend time learning new things as well as how to solve problems.
You are the expert in this area, you know the answers so be confident when giving them. Not only will it make the customer believe and trust you. It will also make them feel like you know what you are talking about.
Yes, you are the expert but you might not know everything. Be honest if you don’t know the answer, don’t give them false information. Apologise for not knowing, and take responsibility to go and find the answer for them.
The key to great customer service is listening. Ask questions and clarify what the customer is asking. This will make your customer feel cared for, not to mention that they will feel that you want to find the best solution for them.
Great Communication skills
You need to know when to listen, when to talk and most importantly, how to talk to your customer. Read their body language and their tone of voice. These are all vital for effectively communicating with every customer.
You don’t usually get a customer who is just talking to you to tell you how great you are. It is usually a customer who is frustrated that something isn’t working how they expect it to work. Have patience with them. Stay calm and control your emotions. Put yourself in their shoes. By staying calm, showing empathy and being patient with the customer, you will make them feel respected and understood.
Clarify your actions
Don’t let the customer go without confirming you have helped them with everything and they understand what has been done or is going to be done. There is no point explaining a policy or procedure to a customer in answer to a question and leaving them with more questions than answers.