Specialist Customer Service Consultant
Jon works with senior management teams to develop new marketing and customer service initiatives driven by the needs and motivations of customer groups and other stakeholders who have a major impact on an organisation.
He has 30 years as a line manager at director level and as a consultant working with commercial, public sector and third sector organisations. With a background in marketing, business strategy and general management, he has made significant contributions in marketing strategy, product development and launch, improving the channel mix, process improvement, managing change and running communications.
This is a strong basis that links growth and increased value with customer loyalty and retention, employee satisfaction and productivity.